Source description
About the role
is looking for a ServiceNow Analyst
Local to Boston, MA only (hybrid)
Title: ServiceNow Analyst
Company: MBTA
Location 10 Park Plaza, Room 4730, Boston, MA, US
Duration: 6 Months Plus Extensions
Travel: Will any travel be required as part of consultant duties? NO.
Interview Process: 1-2 Interviews.
Hours / Shift: Monday –Friday 9:00 to 5:00
Notes: . Hybrid
Detailed Description of Services:
Captures customers' and service providers' ServiceNow requirements into stories, helps to solution the approach, and support the overall implementation process in cooperation with developers
Collaboration in designing, developing, and working with IT processes, conducting research, and performing analysis required to build respective modules within the ServiceNow Platform
Assist in the documentation of processes and procedures and supports the creation of ServiceNow solutions
Construction of agile stories and tests configured functionalities end to end as soon as they have been developed
Supports and creates project documentation
Assis in the development and delivery of ServiceNow related training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
Assists delivery teams to rectify issues and improve service delivered to the customers on the ServiceNow Platform
Develops strong business cases and ROI calculations to justify and measure the business value delivered by enhancements on the ServiceNow platform
Proactively identifies opportunities for improvement, automation, optimization, or quality improvements.
Helps negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members
Other duties as assigned
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