ServiceNow Certified Developer

ServiceNow Developer is responsible for collaborating with personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers.

• Design, develop, and implement ServiceNow applications and integrations.

• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.

• Develop and maintain custom applications/modules using ServiceNow Studio.

• Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.

• Integrate ServiceNow with third-party tools via REST/SOAP APIs and MID Server.

• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.

• Develop reports, dashboards, and performance analytics widgets.

• Perform code reviews, unit testing, and maintain code quality and security.

• Maintain documentation on configurations, customizations, and system architecture.

• Documents all work for future reference.

• Able to work in a team environment.

• Able to communicate effectively orally and in writing.

• Participate in Agile/Scrum development cycles and sprints.

Hands-on ServiceNow development experience

5

Bachelor's degree in computer science, Information Systems, or related field.

Required

Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.

Required

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).

Required

Familiarity with Agile/Scrum methodologies.

Required

ServiceNow Certified System Administrator (CSA)

Required

ServiceNow Certified Application Developer (CAD)

Desired

ServiceNow Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery)

Desired

Experience with Automated Test Framework (ATF)

Desired

Exposure to ServiceNow App Engine and Flow Designer.

Desired

Understanding of CMDB and Discovery.

Desired

Knowledge of Employee Service Portal and custom widget development

Desired