ServiceNow Developer

ServiceNow Developer/Engineer

Key Responsibilities:

ServiceNow Application Development & Configuration: Design, develop, and configure ServiceNow applications and services. Customize out-of-the-box functionality when necessary to meet specific business requirements.

New Functionality Delivery: Drive the delivery of new functionality across ServiceNow applications, ensuring that solutions align with business needs and industry best practices.

Lifecycle Support: Provide support across the entire development lifecycle, from requirements gathering and design through testing, deployment, and post-deployment support.

Platform Assistance: Collaborate with the platform administrator in the resolution of incidents, ensuring that issues are addressed quickly and efficiently while minimizing disruptions to service delivery.

Collaboration & Communication: Work closely with cross-functional teams including ITSM, business stakeholders, and platform administrators to ensure that solutions are aligned with business objectives.

Maintenance & Improvement: Identify opportunities for process improvements and actively contribute to platform optimization efforts, ensuring the platform remains scalable and efficient.

Skills & Qualifications

• ServiceNow Expertise: Proficiency in ServiceNow development, configuration, and administration. Experience with ServiceNow modules such as ITSM, ITOM, and HRSD is a plus.

• Development Skills: Strong knowledge of JavaScript, ServiceNow's scripting capabilities (Business Rules, Script Includes, Client Scripts, etc.), and ServiceNow's configuration and customization tools.

• Incident Resolution: Ability to assist in resolving platform incidents and working closely with administrators to provide technical support when needed.

• Collaboration: Excellent communication skills, with the ability to collaborate across teams and departments to deliver solutions and ensure successful project outcomes.

• Problem Solving: Strong analytical skills and the ability to troubleshoot, debug, and solve complex technical issues.

• Desired Experience:

• Previous experience in a ServiceNow development or engineering role, including hands-on experience with ServiceNow configurations and customizations.

• Experience with ServiceNow integrations and APIs.

• Strong understanding of ITIL processes and how they align with ServiceNow applications.

• Exposure to ServiceNow platform upgrades, maintenance, and administration tasks.

• Education & Certifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• ServiceNow Certified Application Developer or similar certifications are a plus.