ServiceNow Developer/Consultant

**Looking for someone who has good communication and good consulting, creating vision, pushing back experience. We can't have someone who needs that much direction. Need someone with good vision and can consult, but also a strong developer ***

Job Description

We are looking for a dynamic and communicative ServiceNow Developer/Consultant with deep expertise in Human Resources Service Delivery (HRSD) . This role is ideal for someone who thrives at the intersection of technology, user experience, consultative skills, and cross-functional collaboration , and who is passionate about governance, adoption, and platform excellence .

Key Responsibilities:

Design, configure, and maintain ServiceNow HRSD modules, workflows, integrations, and UI Content.

Partner with both HR and IT teams to define and implement shared governance models that ensure platform consistency, scalability, and strategic alignment.

Lead efforts to drive user adoption through intuitive design of Employee Center, training, and clear communication.

Lead conversations that translate business needs into thoughtful, sustainable technical solutions— while helping to guide decisions .

Act as a liaison between technical and non-technical stakeholders, translating business needs into technical solutions and vice versa.

Champion the employee experience by delivering seamless, user-friendly solutions that meet real-world needs.

Monitor system performance, troubleshoot issues, and implement enhancements in line with best practices.

Stay current with ServiceNow releases and proactively recommend improvements.

Qualifications

• Minimum 3+ years of hands-on experience with ServiceNow development and administration, with a focus on HRSD.

• Exceptional communication skills, with the ability to engage, influence, and build trust across all levels of the organization.

• Proven success in driving user adoption and delivering impactful solutions.

• Strong understanding of ServiceNow architecture, scripting (JavaScript), and integration capabilities.

• Experience working in a federated ownership model between HR and IT.

• Ability to lead discussions around governance, process improvement, and platform strategy.