ServiceNow Functional Analyst

Description:

As a ServiceNow Functional Analyst, you'll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

Required Skills:

Bachelor's Degree

Experience working with ServiceNow 3 – 5 years

Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years

Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years

Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non- technical toipcs such system process improvements, requirement definition, and change management 3 - 5 years

Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years