Source description
About the role
Job Description:
Work with business users to identify and refine business requirements and workflows. Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations. Gathering requirements across business units and working closely with the Service Now technical team for designing, configuring and customizing new applications and modules. Work with maintenance partner and their teams in USA/India to get the changes implemented in ServiceNow. Work with offshore team to manage key Servicenow project reporting into onsite director.
Primary Responsibilities:
Support of projects that will include process improvement initiatives and new process / application creation
Directly interacting with ServiceNow platform users
Interacting with ServiceNow development resources and offshore resources also (who work US time shift)
Developing innovative approaches utilizing ServiceNow
Preferred Qualifications / Assets
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Experience with ServiceNow Agile Management
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Experience with ServiceNow Custom applications
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Experience with support telecom and mobility.
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Experience with process improvement Service Now.
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Willing to learn in a fast-growing environment.
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Excellent team player.
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Experience with Service Now access management.
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Experience with Service Now identity management.
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Required Qualifications:
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8+ years' experience with ServiceNow development and configuration
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Minimum 3 years of experience in a role of managing and guiding the team
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5+ years of experience gathering and documenting requirements from Client / Business
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Proficient with ServiceNow reporting
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Healthcare industry experience is a plus
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