Source description
About the role
SFDC - Field Service Solution Architects (Strong Flows) ISIJP00010728
Duration: 8 months
Hybrid in Sunnyvale, CA (3 Days Onsite) only locals
Mode of interview: Video call
No of rounds of interview: 2
Interview Process: 2 Round of Interviews (Zoom)
Project is currently in testing phase
Looking for candidates with extensive field service implementation experience , proficiency in developing and debugging flows, and a preference for local candidates.
The role involves working closely with vendors and DL standards architects, and the candidate should be able to start immediately with minimal training.
Certification in field service is preferred , but not mandatory.
Looking for somebody who understands the field service really well, experience working in field service real field service implementations, at least one approved Field Service Implementation.
Candidate should be good at hands on field service implementation.
Not looking for a pro developer but looking for somebody who's really good at developing flows and debugging flows.
Top Skills: SFDC – Field Service and Flows
Primary Function of Position
This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.
Essential Job Duties
Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
Create and track work orders linked to customer accounts, cases, or products.
Mobile App for Field Technicians LIKELY related to this role
Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
Work with existing SFDC Architects to implement SFDC Service functionality.
Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
Perform configuration /system changes to meet business requirements as needed.
Ensure proper level of testing and documentation is completed for all work.
Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
Review and contribute to design document, configuration documents and functional specifications.
Conduct unit and Integration testing and regression testing .
Support ISI's production processes and all associated business systems functions.
Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers
Collaborate and provide inputs to the development team during development phase to meet the business needs.
Conduct QA validations and lead User Acceptance Testing (UAT) tests .
Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
Act as Senior Tech Lead and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Required Skills and Experience
Overall 10 years
Min 3+ years of experience on developing and debugging all types of flows ( screen flows, Field service triggered flows, record triggered flows, auto launched flows, sub flows etc ) - Coding exercise will be on screen flows to build an UI
Minimum 5 years of direct hands-on experience with Salesforce platform.
Minimum 1 project execution on Field Service.
Min 1 year of Apex experience.
Strong debugging experience (to solve LIMIT errors like SOQL / CPU exceptions )
Required Education and Training
• Minimum education: Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
Preferred Skills and Experience
• Strong experience on Field Service and Flows is preferred – Immediate interview will be scheduled
Additionally,
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