Sr.ServiceNow Developer

Title : Sr.ServiceNow Developer

Client: State of Georgia, GDOT - IT App

Interview Type: Web Cam Interview Only

Location: 600 West Peachtree St. Atlanta, GA 30308 (Hybrid)

Duration: 12 months with possibility of extension

Please Read:

· Local Atlanta Candidates Only

· While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st..

· This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia. Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia..

· This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate's computing equipment and ID/Security badge.

· GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent.

As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of ServiceNow.

Responsibilities

• · Design, develop, and implement ServiceNow solutions, including customizations and integrations.

• · Collaborate with stakeholders to gather, analyze, and refine requirements.

• · Customize and configure ServiceNow applications, modules, and workflows.

• · Troubleshoot and resolve technical issues on the ServiceNow platform.

• · Develop and maintain technical documentation, including system designs and user guides.

• · Mentor junior developers and contribute to the team's technical growth.

• · Stay updated on the latest ServiceNow features and industry best practices.

• · Ensure compliance with coding standards, security policies, and best practices.

• · Conduct code reviews and actively participate in design discussions.

• · Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications

• · Bachelor's degree in Computer Science, Information Technology, or a related field.

• · At least 5+ years of hands-on experience with ServiceNow development and administration.

• · Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.

• · Strong understanding of ITSM and ITOM processes, including workflows and automation.

• · Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).

• · Familiarity with Agile/Scrum methodologies for project delivery.

• · Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.

• · Excellent problem-solving skills and attention to detail.

• · Strong communication and collaboration skills to work effectively with cross-functional teams.

• Required / Desired Skills

Skill

• Required / Desired

• Years of Experience

• ServiceNow platform expertise (development, configuration, integration).

• Required

• 6 years

• JavaScript and scripting knowledge.

• Required

• 6 years

• API integration (REST/SOAP web services).

• Required

• 6 years

• ITSM and ITOM process optimization.

• Required

• 6 years

• ITSM, CSM, HAM, and FSM experience

• Required

• 6 years

• Agile/Scrum project delivery.

• Required

• 6 years

• Technical documentation and system design.

• Required

• 6 years

• Troubleshooting and analytical thinking.

• Required

• 6 years