Systems Analyst

Responsibilities

• Major Duties Description

• 1 Business & Requirements Analysis

• • Partner with business stakeholders to understand business objectives, processes, and system needs

• • Elicit, analyze, and document functional and non-functional requirements

• • Translate business requirements into clear system specifications, flow charts, user stories, and acceptance criteria

• • Facilitate workshops, interviews, and working sessions to align requirements and solutions

• •

• 2 System Design & Solution Support

• • Collaborate with solution architects, developers, and vendors to design scalable and sustainable system solutions

• • Support system configuration, enhancements, and integrations across enterprise platforms

• • Evaluate system impacts of new requirements, changes, and enhancements

• • Ensure solutions align with enterprise architecture, data governance, and security standards

• • Contribute to Salesforce solution implementation, including hands-on configuration and development support

• • Partner with developers to translate requirements into technical designs and build-ready specifications

• 3 Process Improvement & Optimization • Analyze existing business processes and system workflows to identify gaps, inefficiencies, and improvement opportunities

• • Recommend process and system enhancements to improve efficiency, data accuracy, and user experience

• • Support automation initiatives and continuous improvement efforts

• • Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design)

• • Foundational knowledge of Apex, SOQL, and Salesforce development patterns

• • Familiarity with Salesforce APIs (REST/SOAP) and integration concepts

• • Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred

• • Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules

• • Ability to debug using logs, debug tools, and basic monitoring techniques

• 4 Testing & Implementation Support

• • Develop and execute test scenarios and test cases to validate system functionality

• • Support user acceptance testing (UAT), defect triage, and resolution

• • Assist with deployment activities, documentation, and end-user enablement

• • Support post-implementation review and ongoing optimization

• 5 Stakeholder Communication & Documentation

• • Serve as a trusted liaison between business, IT, and external partners

• • Create and maintain system documentation, process flows, and functional design artifacts

• • Provide clear, consistent communication on requirements, changes, risks, and dependencies

• 6 Salesforce Development & Configuration Support

• • Support the design and implementation of Salesforce solutions through configuration and light development (declarative-first approach)

• • Build and maintain Flows, validation rules, fields, page layouts, and Lightning components

• • Assist in developing Apex classes, triggers, and SOQL queries under guidance from senior developers

• • Support integration development activities, including API testing and payload validation

• • Participate in code reviews, deployments, and release management processes (e.g., CI/CD pipelines, change sets)

• • Troubleshoot and resolve production issues, bugs, and data inconsistencies

• • Collaborate with developers and architects to ensure solutions are scalable, maintainable, and aligned to standards

• Technical & Functional Skills

• • Proficiency in Confluence and Jira

• • Ability to perform Salesforce administrative / configuration tasks

• • Ability to analyze complex business requirements and translate them into technical solutions

• • Ability to effectively collaborate with diverse teams and stakeholders

• • Experience working cross-functionally with technical and non-technical resources across multiple regions

• • Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences

• • Excellent problem-solving abilities and attention to detail.

• • Ability to work in a fast-paced environment.

• • Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design)

• • Foundational knowledge of Apex, SOQL, and Salesforce development patterns

• • Familiarity with Salesforce APIs (REST/SOAP) and integration concepts

• • Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred

• • Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules

• • Ability to debug using logs, debug tools, and basic monitoring techniques

Minimum Qualifications

• • Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience)

• • 3–7 years of experience in a Systems Analyst, Business Analyst, or similar role

• • Strong experience with requirements gathering, documentation, and process analysis

• • Experience working with enterprise systems (Salesforce CRM, ERP, marketing platforms, data platforms, or similar)

• • Demonstrated experience working with system integrations and data flows, including:

• o Upstream and downstream data ingestion and activation between systems

• o Understanding of data movement across CRM, marketing automation, data platforms, and analytics tools

• o Ability to document source-to-target mappings, data dependencies, and integration impacts

• • Experience working in agile and/or hybrid delivery environments (e.g., Jira, user stories, backlogs)

• • Familiarity with data models, integrations, and APIs

• • Experience supporting global or cross-functional teams

• • Knowledge of compliance, data privacy, or regulated industries (preferred but not required)

• • Experience with platforms such as Salesforce, SAP, Marketing Automation, or Data Platforms

• • Relevant Salesforce Certifications

• • Strong analytical, problem-solving, and critical-thinking skills

• • Exposure to Salesforce development concepts (Apex, Flow, integrations) or prior experience in a junior developer capacity

• • Experience contributing to Salesforce configuration or development in Agile delivery teams

Preferred Qualifications / Certifications

• • Salesforce Certified Business Analyst

• • Salesforce Certified Platform Foundations

• • Salesforce Certified Platform Administrator

• • Salesforce Certified Platform App Builder

• • Salesforce Certified Platform Developer I

• • Experience with Life Sciences Industry

• Travel Requirements

• • Up to %10

• Physical Requirements