Source description
About the role
Engagement Description – Cisco UCCE / Genesys CX Architect Developer
Development resource with ability to plan, develop, test and implement Genesys solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor's degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills/Experience –
• Genesys Cloud CX
• Cisco UCCE (ICM/CVP)
• Advanced SQL
Required Skills/Experience – The rest of the required skills/experience. Include:
• API Integrations
• Service Integrations
• User Interfaces for both Cisco UCCE and Genesys CX One
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• CRM Integrations
• API Integrations
• Service Integrations
• Cyara Testing Tool
• Genesys App Foundry Partner Integrations
• eGain Analytics
• Verint Workforce Optimization Suite
Education/Certifications – Include:
• Genesys Cloud CX
• Cisco UCCE
• Advanced SQL
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