Tech Lead - Salesforce

Title Tech Lead - Salesforce Location : Vancuover, WA (100% On-site)

Experience level: 10+

Must have Team Leading experience

Skills Ranking Order

1. Salesforce Sales Cloud – 5+ years

2. Salesforce Service Cloud – 3+ years

3. Commerce Cloud

4. Marketing Cloud

5. Extensive experience in integrating Salesforce Sales Cloud with other systems and applications using web services, APIs, ETL tools, middleware, or custom code

• Must Have:

• Excellent relationship-building skills and ability to liaise with stakeholders at all levels

• Gathering requirements and proposing technical solutions

• Proactive attitude to platform enhancements including review of existing records.

• Desire to implement best practice solutions

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules). All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.

• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

• User support tickets

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

• Managing Service Org user profiles and data import

• Solid knowledge on the deployment process

• Ability to understand the business context of Commerce Cloud and Sales Cloud

• Ability to learn and adopt to the environment and scale up quickly to support the business critical processes.

• Knowledge on recovering the environment from the point of failure

• User training and creating training materials

• Ability to learn Salesforce Commerce and Marketing Cloud

• Lead development teams, providing technical guidance, mentoring, and oversight throughout the development lifecycle. Ensure adherence to best practices, coding standards, and quality assurance processes.

• Oversee the integration of Salesforce Sales Cloud with other internal and external systems and applications, ensuring adequate data flow, interoperability, and alignment with program requirements.

• Develop and implement integration strategies, API management, and data mapping

• Identify, communicate and proactively manage risk areas associated with solution design, track short term trade-offs, plan for remediation of technical debt and commit to seeing an issue through to complete resolution

• Advice and mentor Team members by providing guidance on application and integration best practices

• Conduct study into Client's use of Salesforce Sales Cloud, producing a report of findings with recommended steps and roadmap for Salesforce solutions

• Act as Release Manager by reviewing and approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes

• Desirable/ Bonus:

• Salesforce Certified

• Active in Salesforce community