Source description
About the role
Role Overview: As an Application Support Engineer, your typical day will involve acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. You will be expected to continuously monitor, collaborate with different teams, and commit to ensuring the reliability and efficiency of critical applications supporting business functions. Key Responsibilities: - Act as a Subject Matter Expert (SME), collaborate, and manage the team to perform effectively. - Take responsibility for team decisions and engage with multiple teams to contribute to key decisions. - Provide solutions to problems for your immediate team and across multiple teams. - Lead efforts to improve system performance and reliability through innovative problem-solving. - Mentor junior team members to enhance their technical skills and understanding of business processes. - Coordinate cross-functional communication to ensure alignment on project goals and issue resolution. - Drive continuous improvement initiatives to optimize support processes and reduce downtime. Qualifications Required: - Must have proficiency in Oracle EBS Project Management. - Strong knowledge of enterprise resource planning systems and their integration within business environments. - Experience in troubleshooting complex software issues and performing root cause analysis. - Ability to manage multiple priorities and work effectively under pressure in a fast-paced setting. - Excellent communication skills to facilitate collaboration between technical teams and business stakeholders. - Familiarity with change management and incident management processes in software support. Additional Information: The candidate should have a minimum of 7.5 years of experience in Oracle EBS Project Management. Additionally, experience in Oracle Cloud Financials Project Costing is required. Role Overview: As an Application Support Engineer, your typical day will involve acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. You will be expected to continuously monitor, collaborate with different teams, and commit to ensuring the reliability and efficiency of critical applications supporting business functions. Key Responsibilities: - Act as a Subject Matter Expert (SME), collaborate, and manage the team to perform effectively. - Take responsibility for team decisions and engage with multiple teams to contribute to key decisions. - Provide solutions to problems for your immediate team and across multiple teams. - Lead efforts to improve system performance and reliability through innovative problem-solving. - Mentor junior team members to enhance their technical skills and understanding of business processes. - Coordinate cross-functional communication to ensure alignment on project goals and issue resolution. - Drive continuous improvement initiatives to optimize support processes and reduce downtime. Qualifications Required: - Must have proficiency in Oracle EBS Project Management. - Strong knowledge of enterprise resource planning systems and their integration within business environments. - Experience in troubleshooting complex software issues and performing root cause analysis. - Ability to manage multiple priorities and work effectively under pressure in a fast-paced setting. - Excellent communication skills to facilitate collaboration between technical teams and business stakeholders. - Familiarity with change management and incident management processes in software support. Additional Information: The candidate should have a minimum of 7.5 years of experience in Oracle EBS Project Management. Additionally, experience in Oracle Cloud Financials Project Costing is required.
More at Ajiledone Technologies