.Net L2/L3+ React Support (3-6 Years) - Gurugram (Hybrid) - ASAP Joiners - 58877

Greetings !!! One of our client TOP MNC looking for .Net Application Support with React.js for Gurgaon location. Role: .Net L2/L3+ React Support Experience: 3 -5 Years Location: Gurgaon - Hybrid 3 days in a Week WFO Immediate Joiners Only Excellent Communication Skills Note: We only need candidates who can attend the F2F discussion at any of our client locations. JD: The Application Support Analyst provides first and second-line support across the Urbis application portfolio, manages the ManageEngine ticket queue, and acts as the operational backbone of the offshore squad for day-to-day support. Beyond basic triage, this person plays an active role in release management working with vendors and the project team on production deployments, documentation review, and UAT participation. Key Responsibilities Provide L2/L3 application support across the Urbis application portfolio first point of contact for the Urbis help desk via ManageEngine Triage and manage incoming tickets: categorise, prioritise, resolve what can be resolved at L2/L3, and route to appropriate squad members for escalation Work closely with the vendor/project team on any deployment to the production environment supporting release management and ensuring changes are properly controlled Define release management and/or warranty terms with vendors and hold them to account on delivery and quality commitments Conduct review sessions of all completed deployment documentation and approve documentation via joint sign-off meetings with all involved parties Partner with the Development Team (AI Solution Engineer, DevOps Engineer, Automation Lead) on upcoming improvements, changes, and releases Participate in UAT as a test participant for awareness of application changes ensuring the support function understands what is changing before it reaches production Maintain the support backlog, ensuring all tickets are tracked, updated, and closed within SLA commitments Produce and maintain operational documentation: known issue logs, triage guides, support runbooks, and release records Contribute to knowledge transfer during the squad onboarding period, capturing undocumented processes and institutional knowledge Key Skills & Experience Required Experience in an application support, managed services, or release management role Familiarity with ITSM ticketing tools (ManageEngine, ServiceNow, or equivalent) and formal SLA/ticket governance Demonstrated ability to manage vendor relationships and hold vendors accountable to release and quality commitments Experience participating in UAT able to test application changes from a support/operational perspective Basic technical awareness of Azure-hosted applications prior exposure to the Urbis product stack (uPlan, uLakehouse) is desirable Competent in SQL for basic data queries and incident investigation Strong written communication skills able to produce clear incident reports, release documentation, and sign-off records Process-oriented with attention to detail and a professional, responsive approach to stakeholder engagement This is a permanent opportunity with Anlage Digital, deputed to our client location. Total Exp: Relevant Exp in Application Support (L2/L3): Experience in .Net, C#: Experience in React.js: Current CTC : Expected CTC : Notice Period : Can you join ASAP: Will call you once we receive your updated profile along with above mentioned details. Thanks, Umadutt Parashar umadutt.p@anlage.co.in .