Salesforce Commerce Support Analyst (3-8 Years)-Bangalore, Hyderabad

Hi, Greetings for the day, Urgently looking out for candidates Salesforce Commerce Cloud Support Analyst with one of my esteemed cient for Bangalore, Hyderabad & Chennail location Years of experience-3-8 Years Work Mode-Hybrid (3 Days work from office) Shift Timings-4:30 PM-2:30 AM Kindly Note-Only looking out for Immediate joiners!!! Role Summary We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 3+ years of experience to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of Salesforce Commerce, excellent problem-solving abilities, and effective communication skills. Skills - Salesforce Commerce Cloud Business Analyst Support/ QA experience Key Responsibilities Provide prompt and effective technical support to end-users and internal teams regarding Salesforce Commerce-related issues. Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner. Collaborate with other support teams to ensure a seamless resolution of complex technical issues. Log, track, and manage support tickets using established ticketing systems. Prioritize and categorize issues based on their severity and impact on business operations. Communicate issue status, progress, and resolution to stakeholders and management. Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform. Implement routine updates, patches, and enhancements to ensure the platform's stability and optimal performance. Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices. To support End of Month -EOM and Weekend extended support during EOM Create user guides and training materials to support end-users in utilizing the platform effectively. Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization. Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies. Proactively identify areas for improvement in platform functionality, user experience, and support processes. Contribute to the development and implementation of enhancements to the Salesforce Commerce platform. Education Bachelors degree in engineering, Computer Science, or a related discipline. Candidates interested in the above mentioned Job Description can share across your updated resume at ramandeep.k@anlage.co.in .