Unified Communication AV Ops

As a Unified Communication AV Ops at the TOP MNC client, your responsibilities will include: - Providing operational support for Unified Communication and AV platforms such as Microsoft Teams, Zoom, Pexip, Webex, and Cisco collaboration solutions. - Supporting Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE/UCCX), and related voice infrastructure. - Troubleshooting and resolving incidents related to voice, video conferencing, and collaboration technologies. - Monitoring and supporting Video Conferencing (VC) endpoint devices supporting MTR, Webex, and Zoom platforms. - Collaborating with the Help Desk and other IT teams to resolve user issues and service requests within SLA timelines. - Performing basic network-level troubleshooting related to AV and UC systems. - Supporting voice and video communication protocols such as SIP and H.323. - Assisting in maintaining system performance, uptime, and operational documentation. - Participating in operational reviews, issue analysis, and continuous service improvement initiatives. - Ensuring a high level of customer service and effective communication with internal stakeholders. Qualifications required for this role: - Total experience of 5-8 years in a similar position. - Relevant experience in Unified Communication and AV platforms. - Immediate joiners preferred. This is a permanent opportunity with Anlage Digital, deputed to the client's location. If interested, kindly share your CV along with the following details: - Total Experience: - Relevant Experience in Unified Communication and AV platforms: - Current CTC: - Expected CTC: - Notice Period: - Availability to join ASAP. We will contact you once we receive your updated profile with the above-mentioned details. Thank you. Deepika deepika.s@anlage.co.in As a Unified Communication AV Ops at the TOP MNC client, your responsibilities will include: - Providing operational support for Unified Communication and AV platforms such as Microsoft Teams, Zoom, Pexip, Webex, and Cisco collaboration solutions. - Supporting Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE/UCCX), and related voice infrastructure. - Troubleshooting and resolving incidents related to voice, video conferencing, and collaboration technologies. - Monitoring and supporting Video Conferencing (VC) endpoint devices supporting MTR, Webex, and Zoom platforms. - Collaborating with the Help Desk and other IT teams to resolve user issues and service requests within SLA timelines. - Performing basic network-level troubleshooting related to AV and UC systems. - Supporting voice and video communication protocols such as SIP and H.323. - Assisting in maintaining system performance, uptime, and operational documentation. - Participating in operational reviews, issue analysis, and continuous service improvement initiatives. - Ensuring a high level of customer service and effective communication with internal stakeholders. Qualifications required for this role: - Total experience of 5-8 years in a similar position. - Relevant experience in Unified Communication and AV platforms. - Immediate joiners preferred. This is a permanent opportunity with Anlage Digital, deputed to the client's location. If interested, kindly share your CV along with the following details: - Total Experience: - Relevant Experience in Unified Communication and AV platforms: - Current CTC: - Expected CTC: - Notice Period: - Availability to join ASAP. We will contact you once we receive your updated profile with the above-mentioned details. Thank you. Deepika deepika.s@anlage.co.in