Lead Production Engineer

American Airlines is looking to transform the way it delivers technology to its customers and team members worldwide. As a part of the American Airlines family, you will focus on delivering digital products to drive a more reliable and profitable airline. The Site Reliability Engineering (SRE) domain is crucial for ensuring system reliability and driving innovation within the organization. You will be responsible for automating manual processes, monitoring system performance, and ensuring smooth operation of systems applications. Key Responsibilities: - Inform key stakeholders of reliability concerns and their impact on customer experience - Design, code, test, and deliver solutions to automate manual operations - Participate in operations support and on-call rotation shifts - Collaborate with stakeholders to define service level objectives (SLOs) and service-level indicators (SLIs) - Track and manage reliability performance against agreed SLOs - Provide expert knowledge on reliability approaches - Promote reliability as a feature in products and platforms - Create dashboards and reports to communicate key metrics - Contribute to documentation and runbooks for owned applications Qualifications Required: - Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline - 5+ years of experience in designing, developing, and implementing large-scale solutions in a production environment - Experience in configuring and maintaining Dynatrace monitoring solutions - Strong communication skills to effectively interact with all levels within the organization Feel free to explore a world of possibilities at American Airlines, where you can grow your expertise and become the best version of yourself while contributing to the success of the largest airline in the world. American Airlines is looking to transform the way it delivers technology to its customers and team members worldwide. As a part of the American Airlines family, you will focus on delivering digital products to drive a more reliable and profitable airline. The Site Reliability Engineering (SRE) domain is crucial for ensuring system reliability and driving innovation within the organization. You will be responsible for automating manual processes, monitoring system performance, and ensuring smooth operation of systems applications. Key Responsibilities: - Inform key stakeholders of reliability concerns and their impact on customer experience - Design, code, test, and deliver solutions to automate manual operations - Participate in operations support and on-call rotation shifts - Collaborate with stakeholders to define service level objectives (SLOs) and service-level indicators (SLIs) - Track and manage reliability performance against agreed SLOs - Provide expert knowledge on reliability approaches - Promote reliability as a feature in products and platforms - Create dashboards and reports to communicate key metrics - Contribute to documentation and runbooks for owned applications Qualifications Required: - Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline - 5+ years of experience in designing, developing, and implementing large-scale solutions in a production environment - Experience in configuring and maintaining Dynatrace monitoring solutions - Strong communication skills to effectively interact with all levels within the organization Feel free to explore a world of possibilities at American Airlines, where you can grow your expertise and become the best version of yourself while contributing to the success of the largest airline in the world.