Application Support Engineer

Act as the primary internal point of contact with the application vendor for Korean REPO and Bond platforms. Maintain a strong working relationship with the vendor's support team, ensuring timely issue resolution. Participate in vendor review calls and follow up on agreed actions. Provide L2 escalation support to the Seoul end-user support team, ensuring seamless issue management. Enforce and adhere to BGC's change control framework for platform changes and upgrades. Log, prioritize, and manage support tickets for the Korean platforms, ensuring timely resolution. Own incidents from triage to post-incident review, following ITIL-based incident management. Proactively monitor and identify gaps in coverage for Korean REPO and Bond platform components. Develop and maintain deep knowledge of Korean REPO and Bond market conventions and trade lifecycles. Identify and escalate operational risks, ensuring compliance with regulatory and reporting requirements.