Customer Support eServices

2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing. Experience with FX, Rates, or Credit products is essential. Proven FIX API troubleshooting skills are a must. Understanding of trading workflows and the trade lifecycle is crucial. Exposure to deployment or networking is an advantage. A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals. Strong problem-solving and analytical abilities are key. Excellent multitasking and prioritization skills, especially in time-sensitive environments. Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable. Awareness of AI tools for workflow efficiency is a plus.