Trade Desk Support

Provide support for Fidessa and other equity products/applications, ensuring timely trade bookings and matching. Monitor and resolve breaks between front and back-office trade capture systems to minimize risks. Collaborate with the development team to create solutions aligned with business strategy. Proactively monitor and evaluate performance metrics, identifying and addressing issues. Analyze trade-related issues, offering insights and recommendations for improvement. Generate regular and ad-hoc reports and dashboards, providing actionable insights. Utilize JIRA and Confluence for request tracking and procedure documentation. Participate in change management initiatives, conducting impact analyses and assessments. Engage with vendors, customers, and stakeholders for effective service delivery. Resolve trade issues directly or escalate to senior management and internal teams.