Senior Production Support

Own the operational health of assigned applications, ensuring stability and performance. Provide Level 1 and Level 2 production support, investigating and resolving application issues and user-impacting incidents. Participate in production releases, deployment validation, and change management processes. Strengthen monitoring and alerting systems, maintain runbooks, and identify recurring issues for permanent resolution. Drive standardization of support metrics, incident/change management, and escalation procedures. Identify and deliver automation opportunities using scripting and modern tooling. Participate in an on-call rotation and mentor other support resources. Collaborate with Development, Infrastructure, Network Engineering, and Information Security teams. Support applications within the Cantor Asset Management environment, including Order Management Systems, Portfolio Management platforms, and Investment/Trading applications.