Technical Support Executive

We are seeking a customer-centric and analytically minded professional to join us as an Application Support Executive for our HfactoR team. If you have a solid understanding of HR processes and enjoy troubleshooting and solving internal client challenges, this is a fantastic opportunity to grow internally. Position Details Position Title: Application Support Executive Employment Type: Full-Time Key Responsibilities In this role, you will be the backbone of our internal client satisfaction, ensuring our HRMS application runs seamlessly for users. Your core focus will include: Application Support: Provide efficient first-level and second-level troubleshooting support for our HRMS applications. SLA Management : Analyze, diagnose, and resolve customer issues swiftly within defined service level agreements (SLAs). Root Cause Analysis : Investigate recurring technical or functional issues, perform root cause analysis, and recommend preventive solutions. Data Validation & Investigation : Utilize query tools to validate data, investigate deep-seated application issues, and generate reports. Client Consultation : Assist clients with standard application usage, complex system configurations, and functional process-related queries. Training & Demos : Participate in user training sessions and product demonstrations to ensure smooth client adoption. Required Skills & Qualifications Domain & Functional Knowledge (Core Requirements) HRMS Exposure : Experience in supporting HRMS, Payroll, Recruitment, or Employee Management applications is highly preferred. HR Domain Understanding : Candidates coming from non-HRMS support backgrounds must possess a strong conceptual understanding of core HR functions (e.g., Employee Lifecycle Management, Attendance, Leave Management, Payroll, Recruitment, and Onboarding). Soft Skills : Excellent problem-solving abilities, strong communication skills, and a patient, client-first approach to troubleshooting. Technical Skills (Added Advantage) SQL Knowledge : Familiarity with SQLincluding the ability to write queries, joins, and subqueries for data analysis and issue verificationis a distinct advantage and will be highly valued.