Source description
About the role
¿ Address user tickets regarding hardware, software and networking ¿ Walk customers through installing applications and computer peripherals ¿ Ask targeted questions to diagnose problems ¿ Guide users with simple, step by step instructions Proven work experience as a Desktop Support engineer. ¿ Hands on experience with Windows/Linux/Mac OS environments ¿ Working knowledge of office automation products and computer peripherals, like printers and scanners ¿ Knowledge of network security practices and anti virus programs ¿ Ability to perform remote troubleshooting and provide clear instructions ¿ Excellent problem solving and multitasking skills ¿ Customer oriented attitude
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