Software Engineer

Perform remote diagnostics with the end user; Provide all necessary labor to repair or Restore End User CI to Normal Operations;Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End User CIs; Perform BIOS update, if required and approved by BJC;Conduct asset validation, including end user profile updates, End User CI Asset Tag check, model and serial number check, Location etc.;Advise the end user, before an End User CI Maintenance request is complete, of the status of work being performed and provide future avoidance or Maintenance tips to prevent additional Problems; When required, execute disk management routines, including disk defragmentation, disk scans, data compression, and recovery of end user data;Provide service personnel who are fully trained in direct Support of their product on the End User CIs they Support; update the CMDB and AMS with the correct End User CI, end user, logistics, and warranty information;Report to BJC all deviations from the Asset Management System and from BJC Policies that are discovered during Incidents via a jointly developed communications process; Report to BJC any non standard hardware or Software discovered; Conduct ongoing analysis of End User CI Maintenance and call history to track service trends; Conduct monthly End User CI performance reviews and trend analysis;