Support Engineer

Description: Overall Purpose: Responsible for leading and resolving data network issues (LAN, WAN, Firewall, DNS/DHCP. Roles & Responsibilities: 1) providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting AT&T customers. 2) Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations. 3) Troubleshoot complex cross tower issues which may or may not have data network root causes. 4) providing real time in-depth analysis and real time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms. 5) Onsite technical escalation point for the remote AT&T LAN, WAN, Firewall, and DNS/DHCP teams. 6) Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals. Qualification Rating Must Have Engineering Aruba Wireless Access Points 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Aruba Wireless Controllers 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco Call Manager - CM 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco CUIS 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco CUPS 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco knowledge 5 (5 - Expert) of 5 (5 - Expert) and 2 years Cisco UCS 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco Unity 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Cisco Voice Gateway 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years DNS and or DHCP acceleration and load balancing technologies 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Ethernet 5 (5 - Expert) of 5 (5 - Expert) and 3 years Firewall acceleration and load balancing technologies 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years IOS Voice Gateways and Gatekeepers 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Juniper and Cisco routers and switches 4 (4 - Very Strong) of 5 (5 - Expert) and 2 years Juniper firewalls 3 (3 - Moderately Strong) of 5 (5 - Expert) and 2 years LAN and WAN 5 (5 - Expert) of 5 (5 - Expert) and 3 years Linux Operating System 0 (0 - No Familiarity) of 5 (5 - Expert) and 3 years MPLS IP routing protocols and technologies 5 (5 - Expert) of 5 (5 - Expert) and 3 years Nortel router commands and troubleshooting 2 (2 - Limited Experience) of 5 (5 - Expert) and 2 years Perl scripting 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Shell scripting 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Spirent testing equipment 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Windows operating system 3 (3 - Moderately Strong) of 5 (5 - Expert) and 3 years Writing functional requirements analysis 5 (5 - Expert) of 5 (5 - Expert) and 5 years Writing interface agreements 5 (5 - Expert) of 5 (5 - Expert) and 5 years Nice to Have Engineering Bachelor Degree or equivalent experience Yes CCIE Certification Yes CCNA Certification Yes CCNP Certification Yes Additional Site (1) USA | CA | EL SEGUNDO (90245 | EL SEGUNDO) Additional Site (2) USA | WA | BOTHELL (98011 | BOTHELL) Project Name Support Engineer required for PME investigation and root cause analysis Top 5 Skills / Additional Job Posting Description Details * Please see attached for additional job details • Overall Experience: 7+ years in IT related experience in that 5+ years of experience in Problem management background in telecom, Cloud and ecommerce. • Development & Scripting knowledge in EFK/ELK/Splunk, Quantum Metric (QM)/Dynatrace/CatchPoint: 3 - Intermediate (practical application) • Java/Unix/SQL: 3 - Intermediate (practical application) • Proven ability to communicate via email, phone, chat room etc.: 2 - Novice (limited experience) • Excellent written and verbal English communication skills to work in a Global team Is candidate required to be a U.S. Citizen or U.S. National? No Is this posting for a Pre-Identified Candidate? No NPW Merger Information (No Value) NPW Merger Company (No Value)