Source description
About the role
Job Duties: Troubleshoots issues within the environment also including SIP & Network Works with clients to facilitate their understanding of best practices for a VoIP telephony solution Consults with Client regarding best practices and options within the proposed solution platform Provides consulting on solution optimization and roadmaps to solve customer problems and achieve customer solution objectives. Qualifications: 5+ years' experience with the Genesys product suite in either implementation or support Mandatory experience with Genesys PureConnect Knowledge of SIP and VoIP Knowledge of voice communications such as SIP, ISDN, and T-1 Knowledge of data networking, especially TCP/IP Ability to troubleshoot and diagnose, on-site or remotely, issues related to hardware, software, VoIP or network connectivity
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