Senior Voice Communications Engineer

Required Education/Experience Master's Degree in Information Technology, Computer Science or Engineering and a minimum of 3 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or Bachelor's Degree in Information Technology, Computer Science or Engineering and a minimum of 5 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments or Associate's Degree in Information Technology, Computer Science or Engineering and a minimum of 7 years full-time relevant work experience in supporting enterprise voice and unified communications (UC) environments

Relevant Work Experience Enterprise scale voice/UC design, implementation, and support, required Cisco CUCM, Unity/Unity Connection, gateways, SIP trunking, PSTN, required Dial plan design (partitions, CSS, translations, SIP normalization), required SBC technologies (Cisco CUBE, Audiocodes, equivalent), required VoIP protocols and services (SIP, RTP, QoS, T1/Ethernet, POTS, PRI, ISDN), required Cloud collaboration platforms (Microsoft Teams, Webex), required Packet analysis, troubleshooting, carrier diagnostics, required Monitoring/automation (Power Automate, Power Apps, Power BI, scripting), required Team guidance and collaboration leadership, required Experience with monitoring, dashboards, and automation tools, required

Skills and Abilities Demonstrated analytical skills

• Builds and manages effective teams Strong written and verbal communication skills Demonstrated time management and priority setting skills

• Licenses and Certifications Driver's License Required Other: CCNA/CCNP Voice or equivalent enterprise voice/UC certifications Preferred

• Physical Demands Ability to push, pull, and lift up to 40 pounds Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Ability to read small print and symbols

Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Participate in on call rotation and emergency response assignments Wear required PPE when dictated by job assignments