Source description
About the role
- Middleware Knowledge is a must with having Tomat , Apache and strong linux application support analyst with middleware experience - 4 to 7 years of experience is required - Understanding of Web Request on above Web Servers - Would be required to support release application fixes and major/minor releases - Need to possess diagnosing and solving software faults skill - Responsible to report and track post product bugs, fixes and enhancement related along with product development team - Responsible to work on updating incident, remediation task, Problem root cause analysis task in ServiceNow application - Required to participate in Change management activities - Should possess ability to communicate with end users and capture tickets/incidents related to application over phone/IM - Should be available for on-call support as needed - Responding to callouts in a timely fashion Requirements: - BE Computer Science or related technical degree or work experience - Should have experience on working on highly available system either in on-premise hosting or cloud hosting model. - Robust communication skills and active listening - Strong teamwork ethic willing to jump in to assist others - Accountability, Ownership and Commitment to quality and deadlines - An independent worker who will take the initiative to ensure goals are metAbility to work under pressure with changing objectives and deadlines - Creative problem solver with strong analytical skills - Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks - Willing to work in shifts and weekends .
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