Source description
About the role
Experience on CUCM,CUC, UCCX, IMP, Voice Gateways, Expressway-E and Expressway-C. Webex Calling, Webex Contact Centre and Webex Control hub. Cisco Voice Support and Troubleshooting experience on Phone registration Phone Boot up Process. Knowledge of Protocols like SIP Knowledge of authentication issues on Switches Vlans for Phones Features of CUCM CSS and partitions. Extensive Call Control knowledge i.e. Dial Peers, Dial Plans, E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces, Inter cluster Lookup Service (ILS), Global Dial Plan Replication (GDPR) Hands-on experience with implementing / upgrading / troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS) Hands-on experience with implementing / Supporting / troubleshooting Survivable Remote Site Telephony (SRST) Hands-on experience in implementing / troubleshooting / upgrading Cisco Unified Border Element (CUBE) and SIP PSTN (IP Flex) Hands-on experience in configuring / maintaining / troubleshooting Collaboration Endpoints (Jabber, IP Phone 88xx Series, DX, MX, SX and IX Series) Hands-on experience in migrating Endpoints from SCCP to SIP Hands-on experience in installing certificates. Hands-on experience in installing / maintaining / migrating licenses. Experience with Cisco Unified Presence deployments and Cisco Jabber, Spark etc. Knowledge/experience with Cisco Unified Contact Center Enterprise Hands-on experience support and building Cisco Call Manager and Unity deployments Provide Level-3 support and troubleshooting to resolve issues (tickets) Good technical documentation capabilities Good communication and interpersonal skills Desired Certifications: CCNA CCNP CCIE ITIL ",
More at Diverse Lynx