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About the role
Technical Support: Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and pointofsale (POS) systems Maintain asset inventory per defined processes Manage various application access permissions Document incidents and resolutions in detail within the ITSM system Training and Documentation: Develop and maintain standard operating procedures Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets Create userfriendly guides and resources for common issues to empower users to resolve minor issues independently Project Assistance: Support IT businessled project implementations, including new software deployments and hardware upgrades , Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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