Source description
About the role
JD for Desktop Support Engineer. Key Responsibilities: Provide Level 1 and Level 2 technical support to end users onsite and remotely. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals. Install, configure, and maintain operating systems (Windows/Mac/Linux) and applications. Handle Active Directory tasks like user creation, password resets, group memberships, and access rights. Perform system imaging, backups, patch management, and antivirus updates. Collaborate with other IT teams to escalate complex issues and implement system improvements. Maintain inventory of IT assets and manage hardware/software procurement and lifecycle. Set up and support video conferencing, VPN access, and remote desktop tools. Document support requests, resolutions, and technical procedures using a ticketing system (e.g., ServiceNow, Jira, or Zendesk). Ensure IT security compliance and support data privacy policies.
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