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About the role
Job Summary: The Junior End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools. 10 years Exp Key Responsibilities: Service Delivery Oversee day-to-day operations of EUC support across global/regional offices. Ensure timely resolution of incidents, service requests, and escalations. Manage software and hardware lifecycles, including procurement, deployment, and decommissioning. Technology & Tools Management Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.). Maintain and evolve compliance tools platforms and endpoint security measures. Standardize EUC environments to reduce complexity and improve user experience. Stakeholder Management Act as the point of contact for senior stakeholders regarding EUC support. Regularly review service feedback and identify opportunities for improvement. Manage vendor relationships and service contracts related to EUC tools and services. Manage client escalations and have regular connect with the client. Daily, Weekly, Monthly and Quarterly review with client. Preferred Certifications (Optional): ITIL v4 Foundation / Intermediate Microsoft 365 Certified: Modern Desktop Administrator Associate
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