Major Incident Manager

Description: Driving P0/P1 war rooms end to end 24 7 command center leadership for critical outages Strong understanding of infra, cloud, app, DB, network components Root cause analysis facilitation PIR documentation SLA governance stakeholder communication Ability to coordinate multiple vendors + cross functional teams Knowledge of ITIL processes (Incident / Problem / Change) Experience with high availability / payments / BFSI environments Expertise in handling incident severity matrices Skilled in real time triage, impact assessment, escalation, recovery planning Hands on experience with monitoring logging tools (Prometheus, Grafana, EFK, Splunk, ServiceNow/Jira etc.) ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications. Experience with automated incident management and orchestration tools. Background in systems engineering, network operations, or application support. Experience with business continuity planning and disaster recovery processes. Project Location 1 MAH | PUNE Project Location 2 TN | CHENNAI Relevant Experience 8 Mandatory skills ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications. Experience with automated incident management and orchestration tools. Background in systems engineering, network operations, or application support. Experience with business continuity planning and disaster recovery processes. Desired skills Major Incident Manager(MIM) with ITIL Domain (Industry) Banking Total Experience (Ex. 5-7 Years) 8 Please enter shift timings 24*7 Shift Timings Others ", Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.