Technical Support Specialist / AD / DNS / DHCP

Hiresquad Resources is urgently seeking Technical Support Specialists with expertise in Active Directory, DNS, and DHCP for a leading MNC in Pune or Gurgaon. If you have a background in international BPO tech support, strong problem-solving skills, and are ready for a dynamic, fast-paced environment, this is an immediate joining opportunity. Roles and Responsibilities Provide comprehensive technical support to customers through phone, email, or chat, specifically for server and cloud-related issues . Troubleshoot hardware and software problems by utilizing various tools and processes, including TSE Process, Network Troubleshooting, and Network Support. Operate within an EPS (Server support) callback model , where you'll engage directly with customers to resolve their cases. Perform troubleshooting on a range of Microsoft technologies, including Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA . Qualifications Experience: 1 year of tech support experience with an International BPO is mandatory (on papers). Overall 1-6 years of experience in a similar role providing technical support for servers and clouds. Freshers are also welcome for consideration, though up to 1 year of prior tech support experience is preferred. Education: Graduate / Undergraduate (any stream). Skills Technical Proficiency: Strong technical knowledge of BIOS, POST, Hardware Components, and O365 is a must. Proficiency in networking concepts , including advanced troubleshooting techniques. Deep understanding of Active Directory, DNS, DHCP, System Setup, System Performance, and Domain Environment. Knowledge of the Boot Process, Backup Process (including Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and general Server Support. Experience or knowledge of Microsoft OS Platforms. Problem-Solving: Strong problem-solving and logical thinking skills are crucial. Communication: Excellent communication skills in English (both verbal and written). Adaptability: Ability to work effectively in a fast-paced environment with multiple priorities and comfort working in 24x7 rotational shifts and on rotational offs. Perks and Benefits Opportunity to work with a top-tier MNC. Excellent client incentives. Cab facility for convenient commuting. A competitive salary based on experience and performance. Opportunity to work in a dynamic, international work environment. Significant career growth and upskilling opportunities. Interested in Joining Note: A notice period of more than a week will absolutely not work , as we are exclusively looking for immediate joiners . Please apply accordingly. Call HR Ankita : +91 8840819455 or email your resume to [HIDDEN TEXT] .