JPC - 206498 - ServiceNow Business Systems Analyst

ServiceNow Business Systems Analyst

[About the Role] Join a leading enterprise team as a ServiceNow Business Systems Analyst, where you’ll play a strategic role driving digital transformation across the organization. As a trusted advisor to senior business stakeholders, you’ll translate complex business needs into scalable, governed ServiceNow solutions. Enjoy a high degree of autonomy, impactful decision-making, and the opportunity to help shape the long-term direction of the ServiceNow platform in a collaborative, remote work environment.

[Responsibilities]

• Serve as the primary point of contact for business stakeholders, leading end-to-end requirement discovery for complex, cross-domain initiatives.
• Facilitate structured discovery sessions to capture business objectives, operational pain points, risks, and desired outcomes.
• Translate business needs into actionable functional requirements, user stories, and acceptance criteria; ensure alignment with enterprise strategy.
• Partner closely with ServiceNow Product Owners and Platform teams to support backlog readiness, solution design, and prioritization.
• Ensure solutions leverage out-of-the-box ServiceNow capabilities and meet governance, security, and compliance standards.
• Act as a business subject matter expert throughout the delivery lifecycle, from intake to deployment, participating in Agile ceremonies and validating delivered functionality.
• Document and optimize current and future business processes, identifying opportunities for process improvement and standardization.
• Contribute to the evolution of intake models, requirement standards, and governance frameworks.

[Required Skills and Experience]

• 8+ years as a Business Systems Analyst in enterprise-scale technology environments
• 4-5 years of hands-on ServiceNow experience across modules such as CMDB, ITSM, ITOM, ITAM, HRSD, or CSM
• Deep expertise in CMDB, CSDM, data quality, and business rules enhancements
• Experience defining resiliency boundaries within CMDB
• Proven ability to engage and influence senior stakeholders
• Strong grasp of ServiceNow workflows, data structures, integrations, and reporting
• Exceptional verbal and written communication skills
• Familiarity with Agile/Scrum methodologies, CI/CD pipelines, and DevOps automation
• Experience collaborating with global teams in offshore–onshore delivery models
• Demonstrated analytical and structured problem-solving abilities
• Ability to manage competing priorities and ambiguity
• Proficiency in producing high-quality artifacts: requirements, user stories, process flows, impact assessments

[Preferred Skills]

• CBAP or PMI-PBA certification
• ServiceNow Certified System Administrator (CSA)

[Benefits]

• 100% remote work flexibility
• Exposure to large-scale, high-impact ServiceNow initiatives
• Opportunity to partner with senior leadership and drive enterprise-wide process improvements
• Collaborative and inclusive culture with a focus on professional growth
• Engage in ongoing learning and certification opportunities

[How to Apply] Ready to take your ServiceNow expertise to the next level? Submit your resume and a brief cover letter outlining your experience and interest in this role. Qualified candidates will be contacted for next steps.