Source description
About the role
End-User Support Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Hardware & Software Maintenance Install, configure, and update desktop systems, laptops, and applications. Perform regular maintenance and patch updates. End-User Support Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Hardware & Software Maintenance Install, configure, and update desktop systems, laptops, and applications. Perform regular maintenance and patch updates.
More at Inspirisys