Application Support Analyst; L2/L3

Role Overview: As an Application Support Analyst (L2/L3) with 5 to 7 years of experience, your primary responsibility will be to provide L2/L3 support for enterprise applications at the functional and application layer. Your focus will be on ensuring 24x7 availability, SLA-driven operations, and rapid incident resolution. You will specialize in application troubleshooting, configuration, and data-level issue resolution, with a keen focus on support automation and business continuity, excluding infrastructure/server-level support. Key Responsibilities: - Manage the incident, service request & problem lifecycle following ITIL guidelines - Perform Root Cause Analysis (RCA), bug identification, defect replication, and performance troubleshooting - Handle application configuration, master data, and workflow support - Enable monitoring, log analysis, and proactive issue detection - Support change and release activities from the application perspective (UAT, validation, stabilization) - Coordinate with business users, vendors, and development teams for incidents and RCA - Ensure data accuracy, application performance, and process continuity Technical Skills: - Oracle Stack: Oracle Forms & Reports, PL/SQL, SQL, etc. - Application Development: .NET, basic Java/Python, etc. - Monitoring (Application Level): Splunk, App Dynamics (transaction/log analysis), etc. - API/Integration: Postman, SoapUI (API-level troubleshooting), etc. Process Skills: - ITIL: Incident, Problem & Change Management - SLA/KPI tracking and support governance - RCA, trend analysis, and preventive actions for functional/application issues - Documentation: SOPs, runbooks, KB articles - Vendor coordination and compliance (SOD, VAPT, audits) Soft Skills: - Strong stakeholder management (Business-IT-Vendor) - Ownership-driven approach with a Single Point of Contact (SPOC) mindset - Analytical problem-solving and decision-making skills - Focus on continuous improvement and automation - Ability to train users and support L1 teams Qualifications: - B Tech/ M Tech in IT or Computer Science (Note: Any additional details about the company were not provided in the job description.) Role Overview: As an Application Support Analyst (L2/L3) with 5 to 7 years of experience, your primary responsibility will be to provide L2/L3 support for enterprise applications at the functional and application layer. Your focus will be on ensuring 24x7 availability, SLA-driven operations, and rapid incident resolution. You will specialize in application troubleshooting, configuration, and data-level issue resolution, with a keen focus on support automation and business continuity, excluding infrastructure/server-level support. Key Responsibilities: - Manage the incident, service request & problem lifecycle following ITIL guidelines - Perform Root Cause Analysis (RCA), bug identification, defect replication, and performance troubleshooting - Handle application configuration, master data, and workflow support - Enable monitoring, log analysis, and proactive issue detection - Support change and release activities from the application perspective (UAT, validation, stabilization) - Coordinate with business users, vendors, and development teams for incidents and RCA - Ensure data accuracy, application performance, and process continuity Technical Skills: - Oracle Stack: Oracle Forms & Reports, PL/SQL, SQL, etc. - Application Development: .NET, basic Java/Python, etc. - Monitoring (Application Level): Splunk, App Dynamics (transaction/log analysis), etc. - API/Integration: Postman, SoapUI (API-level troubleshooting), etc. Process Skills: - ITIL: Incident, Problem & Change Management - SLA/KPI tracking and support governance - RCA, trend analysis, and preventive actions for functional/application issues - Documentation: SOPs, runbooks, KB articles - Vendor coordination and compliance (SOD, VAPT, audits) Soft Skills: - Strong stakeholder management (Business-IT-Vendor) - Ownership-driven approach with a Single Point of Contact (SPOC) mindset - Analytical problem-solving and decision-making skills - Focus on continuous improvement and automation - Ability to train users and support L1 teams Qualifications: - B Tech/ M Tech in IT or Computer Science (Note: Any additional details about the company were not provided in the job description.)