System Support Engineer | Technical Support Engineer L1.5

Company Description Meolaa is a purpose-driven shopping platform that focuses on curated products and memorable customer experiences. The company aims to connect consumers with thoughtfully selected items that reflect quality, utility, and values. Meolaa emphasizes a seamless and engaging shopping journey, combining technology with strong customer-centric practices. Team members contribute to building a reliable, experience-led marketplace where every interaction adds value for shoppers. Role Description The System Support Engineer | Technical Support Engineer L1.5 role at Meolaa is a full-time, on-site position based in Bengaluru South. The role involves providing first-level and intermediate technical support to internal users, diagnosing and resolving hardware, software, and network issues, and escalating complex problems when necessary. Responsibilities include monitoring system performance, performing routine system administration tasks, maintaining operating system updates and configurations, and ensuring adherence to security policies. The engineer will document incidents and resolutions, collaborate with cross-functional teams to reduce downtime, and contribute to continuous improvement of support processes and user experience. Qualifications Candidates should possess strong skills in Technical Support and Troubleshooting to handle user issues and system incidents efficiently.Candidates should possess solid System Administration skills, including managing servers, user accounts, and configurations.Candidates should possess good understanding of Operating Systems (Windows, Linux, or macOS) and their maintenance.Candidates should possess knowledge of Network Security principles, including firewalls, access control, and basic threat mitigation.Relevant experience in an L1/L1.5 technical support or helpdesk environment is preferred.Ability to communicate clearly with non-technical stakeholders and document technical procedures accurately.Strong problem-solving mindset, attention to detail, and willingness to learn new tools and technologies.Diploma or Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Interested candidates kindly share your updated resume to jishnu.s@joulestowatts.co #TechnicalSupportEngineer #ITSupportEngineer #DesktopSupportEngineer #ITHelpdesk #ServiceDeskEngineer #WindowsSupport #HardwareSupport #EndUserSupport #TechSupportJobs #ITJobsIndia #BangaloreHiring #HybridJobs #ImmediateJoiners #HiringNow #CareerOpportunity Company Description Meolaa is a purpose-driven shopping platform that focuses on curated products and memorable customer experiences. The company aims to connect consumers with thoughtfully selected items that reflect quality, utility, and values. Meolaa emphasizes a seamless and engaging shopping journey, combining technology with strong customer-centric practices. Team members contribute to building a reliable, experience-led marketplace where every interaction adds value for shoppers. Role Description The System Support Engineer | Technical Support Engineer L1.5 role at Meolaa is a full-time, on-site position based in Bengaluru South. The role involves providing first-level and intermediate technical support to internal users, diagnosing and resolving hardware, software, and network issues, and escalating complex problems when necessary. Responsibilities include monitoring system performance, performing routine system administration tasks, maintaining operating system updates and configurations, and ensuring adherence to security policies. The engineer will document incidents and resolutions, collaborate with cross-functional teams to reduce downtime, and contribute to continuous improvement of support processes and user experience. Qualifications Candidates should possess strong skills in Technical Support and Troubleshooting to handle user issues and system incidents efficiently.Candidates should possess solid System Administration skills, including managing servers, user accounts, and configurations.Candidates should possess good understanding of Operating Systems (Windows, Linux, or macOS) and their maintenance.Candidates should possess knowledge of Network Security principles, including firewalls, access control, and basic threat mitigation.Relevant experience in an L1/L1.5 technical support or helpdesk environment is preferred.Ability to communicate clearly with non-technical stakeholders and document technical procedures accurately.Strong problem-solving mindset, attention to detail, and willingness to learn new tools and technologies.Diploma or Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Interested candidates kindly share your updated resume to jishnu.s@joulestowatts.co #TechnicalSupportEngineer #ITSupportEngineer #DesktopSupportEngineer #ITHelpdesk #ServiceDeskEngineer #WindowsSupport #HardwareSupport #EndUse