Technical Support Engineer It Support Engin Bengaluru South (India)

Company Description Meolaa is a purpose-driven shopping platform that focuses on curated products and memorable customer experiences. The company is committed to helping customers shop thoughtfully, emphasizing quality and relevance in every offering. Meolaa blends technology and service to create a seamless buying journey. Prospective team members can expect a agile setting that values innovation, customer-centric thinking, and impactful work. Role Description This full time, on-site Technical Support Engineer | IT Support Engineer L1.5 role is based in Bengaluru South. The role involves providing first-line technical assistance for hardware, software, networks, and internal tools, ensuring minimal disruption to business operations. Responsibilities include diagnosing and troubleshooting technical issues, resolving service requests, escalating complex incidents, and maintaining accurate documentation of tickets and solutions. The engineer will collaborate with cross-functional teams, support end users in person and via remote tools, and contribute to continuous improvement of support processes and knowledge bases. The role requires consistent, professional communication with internal stakeholders, adherence to SLAs, and participation in shift-based coverage as needed. Qualifications Candidate should possess strong Technical Support skills, including handling Level 1.5 issues, basic system administration, and familiarity with common operating systems and office productivity tools. Candidate should possess Troubleshooting and Analytical Skills to investigate root causes, perform diagnostics, and apply logical problem-solving under time constraints. Candidate should possess Customer Support and Customer Service skills to manage user expectations, communicate clearly, and deliver empathetic, solution-oriented assistance. Relevant experience in IT helpdesk or desktop support roles, preferably in a fast-paced product or retail/e-commerce environment. Wo .