Technical Support Advisor | Desktop Support Engineer.5 (Bengaluru)

Company Description Meolaa is a purpose-driven shopping destination that emphasizes thoughtful curation and memorable customer experiences. The company focuses on helping customers discover products that align with their values while enjoying a seamless and engaging buying journey. Meolaa combines technology, service, and design to create a modern retail experience. Team members are encouraged to contribute ideas, solve problems collaboratively, and support a high standard of customer satisfaction. Joining Meolaa means being part of a growing brand that aims to redefine how people shop with intention. Role Description The Technical Support Advisor | Desktop Support Engineer L1.5 is a full-time, in office role based in Bengaluru South. In this position, you will provide first-line and slightly advanced (L1.5) technical support for desktops, laptops, operating systems, and standard applications across the organization. You will handle incoming support requests, diagnose and troubleshoot hardware and software issues, and resolve or escalate incidents within defined SLAs. Daily tasks include installing and configuring systems, performing routine maintenance, supporting endpoint security solutions, and documenting issues and resolutions in the ticketing system. You will collaborate closely with cross-functional teams, communicate clearly with non-technical colleagues, and help ensure high levels of end-user satisfaction and productivity. Qualifications - Solid focus on Customer Satisfaction and Customer Support, with a service-oriented mindset and ability to manage expectations professionally. - Hands-on experience in Technical Support and Troubleshooting for desktops, laptops, operating systems (Windows/macOS), and common office applications. - Well-developed Interpersonal Skills, including clear verbal and written communication and the ability to explain technical issues in simple terms. - Familiarity with ticketing systems, remote support tools, and basic networking concepts (LAN/Wi-Fi, IP configuration, VPN). - Ability to prioritize and manage multiple incidents in a fast-paced environment while adhering to SLAs and documentation standards. - Relevant education such as a diploma or degree in IT, Computer Science, or related field; industry certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are an advantage. - Willingness to work fully on-site in Bengaluru South and support occasional extended hours or shifts based on business needs. Interested candidates kindly share your updated resume to #DesktopSupportEngineer #ITSupportEngineer #EndUserSupport #EUCSupport #ServiceDeskEngineer #ITHelpdesk #HardwareSupport #WindowsSupport #LaptopSupport #PrinterSupport #L1Support #TechnicalSupportJobs #BangaloreHiring #ImmediateJoiners #HiringNow #HindiMandatory #DomesticProcess #TechSupportCareers Company Description Meolaa is a purpose-driven shopping destination that emphasizes thoughtful curation and memorable customer experiences. The company focuses on helping customers discover products that align with their values while enjoying a seamless and engaging buying journey. Meolaa combines technology, service, and design to create a modern retail experience. Team members are encouraged to contribute ideas, solve problems collaboratively, and support a high standard of customer satisfaction. Joining Meolaa means being part of a growing brand that aims to redefine how people shop with intention. Role Description The Technical Support Advisor | Desktop Support Engineer L1.5 is a full-time, in office role based in Bengaluru South. In this position, you will provide first-line and slightly advanced (L1.5) technical support for desktops, laptops, operating systems, and standard applications across the organization. You will handle incoming support requests, diagnose and troubleshoot hardware and software issues, and resolve or escalate incidents within defined SLAs. Daily tasks include installing and configuring systems, performing routine maintenance, supporting endpoint security solutions, and documenting issues and resolutions in the ticketing system. You will collaborate closely with cross-functional teams, communicate clearly with non-technical colleagues, and help ensure high levels of end-user satisfaction and productivity. Qualifications - Solid focus on Customer Satisfaction and Customer Support, with a service-oriented mindset and ability to manage expectations professionally. - Hands-on experience in Technical Support and Troubleshooting for desktops, laptops, operating systems (Windows/macOS), and common office applications. - Well-developed Interpersonal Skills, including clear verbal and written communication and the ability to explain technical issues in simple terms. - Familiarity with ticketing systems, remote support tools, and basic networking concepts (LAN/Wi-Fi, IP configuration, VPN). - Ability to prioritize and manage multiple incidents in a fast-paced envir