Consultant

Group Company: MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED

Designation: Consultant

Office Location: Hyderabad

Reporting: - SAP platforms leader/SAP Basis & Environment lead. Job Purpose: The BASIS Engneer will be responsible for providing day-to-day SAP BASIS support, monitoring system health, assisting in patching and maintenance activities, and managing routine operations. The role supports senior engineers in ensuring high system availability, executing maintenance tasks, and managing incidents and service requests through ServiceNow.

Key Accountabilities: • Support Sr. Engineer in SAP system patching, upgrades, and maintenance activities. •Perform system monitoring and manage day-to-day BAU (Business As Usual) BASIS tickets. •Proactively tuning performance, capacity planning, managing bottlenecks. •Document tasks, updates, and resolutions accurately in the ticketing system (ServiceNow). •Execute and manage SAP transport activities across environments. •Manage SAP background jobs and ensure smooth batch processing operations. •Perform application patching, add-on, and support pack upgrades as per schedule. •Execute regular system refresh, backup, and restore activities. •Manage printer driver configuration and spool administration. •Conduct ABAP dump and system log analysis for proactive issue identification. •Handle RFC configuration, maintenance, and troubleshooting. •Perform SNC configurations and manage security certificates (add/renew/remove). •Support troubleshooting of SAP system and connectivity issues. •Manage and execute ad-hoc BASIS operational requests. •Provide on-call support during weekends and be available for 24x7 rotational shifts. •Handle ServiceNow ticket management, ensuring timely response and resolution.

Key Relationships: •Internal: BASIS Sr. Engineers, Application Support, Infrastructure & Network Teams, Database Administrators, Security Teams. •External: SAP vendors, third-party application support, managed service partners. Person Specification Experience: • Strong SAP BASIS administration experience in support and maintenance roles. •Hands-on experience in SAP ECC/S4HANA and related SAP landscapes. •Experience with patching, transport management, and background job scheduling. •Exposure to working in 24x7 support environments and shift operations. Skills / Knowledge: •Strong understanding of SAP BASIS fundamentals and system architecture. •Proficiency in ServiceNow or other ITSM tools for ticket management. •Knowledge of system monitoring, RFC/SNC configuration, and transport management. •Familiarity with certificate management and troubleshooting of SAP issues. •Understanding of backup/restore and system refresh processes. •Good analytical and problem-solving skills. Behavioural Competencies: • Strong team collaboration and communication skills. •Proactive approach to identifying and resolving system issues. •Flexible and adaptable to rotational shifts and on-call support requirements. •Detail-oriented and disciplined in documentation and process adherence. •Customer-focused with a sense of ownership and accountability.