Padmi

Cloud & AI/ML Technical Support Engineer_

ChennaiPosted 2 months ago
IT supportMid-levelFull Time; Regular
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Key Skills: GCP, AI/ML Support, Python, Agentic AI, Root Cause Analysis (RCA), Troubleshooting, Cloud Operations, ML Systems Support Roles & Responsibilities: Provide technical support for enterprise AI/ML (Gemini) environments on GCP.Monitor, troubleshoot, and resolve production issues in AI/ML systems.Perform root cause analysis (RCA) and ensure timely issue resolution.Support Agentic AI workflows and diagnose runtime behavior issues.Use Python for scripting, automation, and debugging support activities.Collaborate with engineering and operations teams for incident resolution.Ensure smooth operation and availability of AI/ML services.Maintain documentation of issues, fixes, and operational procedures.Support deployment validation and system readiness checks.Communicate updates and status reports to stakeholders.Experience Required: 4-6 years of experience in Cloud/AI/ML support or operations roles.Strong hands-on experience with GCP (Google Cloud Platform).Good understanding of AI/ML concepts and production model behavior.Experience in troubleshooting AI/ML workloads in enterprise environments.Hands-on Python scripting for automation and debugging.Experience performing RCA and production incident handling.Exposure to Agentic AI systems or workflow-based AI architectures.Strong analytical and problem-solving skills.Good communication and coordination skills.Ability to work in production support environments with SLA commitments.Education: Any Graduation Key Skills: GCP, AI/ML Support, Python, Agentic AI, Root Cause Analysis (RCA), Troubleshooting, Cloud Operations, ML Systems Support Roles & Responsibilities: Provide technical support for enterprise AI/ML (Gemini) environments on GCP.Monitor, troubleshoot, and resolve production issues in AI/ML systems.Perform root cause analysis (RCA) and ensure timely issue resolution.Support Agentic AI workflows and diagnose runtime behavior issues.Use Python for scripting, automation, and debugging support activities.Collaborate with engineering and operations teams for incident resolution.Ensure smooth operation and availability of AI/ML services.Maintain documentation of issues, fixes, and operational procedures.Support deployment validation and system readiness checks.Communicate updates and status reports to stakeholders.Experience Required: 4-6 years of experience in Cloud/AI/ML support or operations roles.Strong hands-on experience with GCP (Google Cloud Platform).Good understanding of AI/ML concepts and production model behavior.Experience in troubleshooting AI/ML workloads in enterprise environments.Hands-on Python scripting for automation and debugging.Experience performing RCA and production incident handling.Exposure to Agentic AI systems or workflow-based AI architectures.Strong analytical and problem-solving skills.Good communication and coordination skills.Ability to work in production support environments with SLA commitments.Education: Any Graduation

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