Director, Digital Workplace and End User Services

Required Qualifications

• 5+ years in a similar leadership capacity.

• Experience leading global helpdesk operations across insourced and outsourced models.

• Leadership of Microsoft 365 ecosystems.

• Expertise in endpoint management (Intune/ConfigMgr) and device compliance.

• Experience with ITSM platforms and SLA/incident processes.

• Strong senior stakeholder communication and influence.

• Bachelor’s degree or equivalent experience.

• U.S. Citizenship required.

• Based in Scottsdale, AZ.

Preferred Qualifications

• Experience with DEX tooling and SLOs.

• Zero Trust and collaboration governance background.

• ITIL/Microsoft certifications.

• Automation experience (Power Platform, scripting).

• Experience in regulated or high-growth environments.

• Success Metrics (First 12 Months)

• Improved CSAT/ESAT and digital experience scores.

• Reduced MTTR and ticket volume via automation and self-service.

• Increased endpoint compliance and patch currency.

• Improved Microsoft 365 adoption and governance.

• Strengthened FCR and knowledge reuse.

• Demonstrated cost-to-serve optimization.

• Leadership Competencies

• Strategic, execution-focused leader.

• User-centric mindset.

• Data-driven with strong metrics discipline.

• Inclusive leader who builds high-performance teams.

Employment at onsemi is contingent on providing verification of work authorization and verification of U.S. Person status (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) or obtaining any necessary license for roles requiring access to hardware, software, services, or technical data controlled by U.S. export control laws and regulations'

Equal Opportunity Statement

Onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.