IT Service Delivery Manager - Manufacturing Operations Systems

Position Summary The IT MOS (Manufacturing Operations Systems) Service Delivery Manager (SDM) is responsible for end-to-end ownership of service processes and systems that support Assembly & Test Operations (ATO) manufacturing sites. The role focuses on standardizing and delivering of factory-facing processes and services, ensuring operational stability, and enabling scalable, compliant, and efficient manufacturing services across global sites. Reporting Structure Direct reports to: IT MOS Leadership.

Dotted report to: Manufacturing Site Leadership Key Responsibilities • Own, execute and deliver manufacturing systems service processes and workflows for ATO and MOS environments

• Define and document as-is and to-be MOS system (and the corresponding business) processes workflows and controls

• Translate manufacturing needs into clear business and system requirements

• Drive global standardization of ATO/MOS service processes across sites

• Lead change management activities through Change Control Board (CCB)

• Support major incident management (MIM) and escalation readiness

• Ensure service KPIs, compliance, and audit readiness are maintained Systems & Tools Supported • Manufacturing Systems: MES, Planning & Scheduling System, Quality Control System

• Equipment Interface: SECS/GEM (OEE, Recipe, Data Collection etc.)

• Reporting Tools: Tableau, Power BI

• Oracle Fusion EBR

• SysAid Ticketing System and SharePoint