Networks Operation Center NOC Engineer (Gurugram)

Role & Responsibilities Responsibilities - Monitor production infrastructure, platform health, and application uptime across 24x7 environments, ensuring SLA adherence and rapid incident response. - Detect, triage, and escalate incidents in real time, coordinating with engineering and DevOps teams to drive resolution within defined RTO and RCA timelines. - Manage and respond to alerts from monitoring tools (Grafana, PagerDuty, Datadog, or equivalent), distinguishing signal from noise and reducing MTTR. - Execute routine operational tasks including deployments, configuration changes, log analysis, and scheduled maintenance activities.Maintain and improve runbooks, escalation playbooks, and incident documentation to build institutional knowledge and reduce repeat issues. - Collaborate with the engineering team on observability improvements, including alert tuning, dashboard creation, and proactive capacity monitoring. - Participate in post-incident reviews and contribute to root cause analysis and preventive action planning. Ideal Candidate - Robust NOC / Infrastructure Operations Engineer Profile with 24x7 monitoring and incident-response experience - Mandatory (Experience) Must have 2+ years of experience in a NOC (Networks Operation Center) Engineer/Infrastructure operations/DevOps support/Product support role - Mandatory (Tech skill 1) Must have a hands-on understanding of networking, Linux systems and cloud infrastructure - Mandatory (Tech skill 2) Must have proficiency with monitoring and observability tools such as Grafana, Prometheus, Datadog, Graylog or similar - Mandatory (Tech skill 3) Must have hands-on experience in real-time incident detection, triage and escalation, coordinating resolution within defined RTO/RCA timelines and reducing MTTR - Mandatory (Tech skill 4) Must have working knowledge of containerization and orchestration technologies (Docker and Kubernetes preferred) - Mandatory (Tech skill 5) Must be comfortable scripting in Bash .