SAP PM/MM

Consultant – Asset Lifecycle & Functional Locations

Focus Areas: Digital Asset Management, Functional Locations, Master Data Management and Asset Lifecycle

Processes

Department: ITP42

Career Level: Professional / Senior

Location: India

Employment Type: Full-time

About the Role

This role combines expertise in:

 Business process management and optimisation

 Business and solution analysis

 Requirements engineering

 SAP-enabled Customer Service processes

 Solution testing and validation

 Deployment, adoption and continuous improvement

Key Responsibilities

 Analyse, document and optimise business processes related to customer assets, installed-base management,

equipment lifecycle management, warranty management and service contracts.

 Gather, evaluate, challenge and document business requirements in collaboration with Product Owners,

development teams and business stakeholders.

 Translate business needs into scalable process requirements and functional solution specifications.

 Support backlog refinement by defining user stories, business rules, acceptance criteria and functional

dependencies.

 Develop process flows, functional specifications, data requirements and solution documentation.

 Work closely with Solution Architects and development teams to ensure that proposed solutions meet business

and technical requirements.

 Coordinate solution validation, system testing, user acceptance testing and deployment-readiness activities.

 Engage with Customer Service teams and other business stakeholders to align processes and support effective

decision-making.

 Support solution rollouts, user adoption, training and change-management activities.

 Monitor solution performance, business outcomes and user feedback to identify opportunities for continuous

improvement.

 Contribute to standardisation and harmonisation of Customer Service and asset-lifecycle processes across

regions and business units.

 Collaborate effectively with global and India-based stakeholders in an Agile delivery environment.

Required Qualifications

 Bachelor’s degree in Business Information Systems, Engineering, Computer Science, Information Technology,

Business Administration or a related discipline.

 At least 5 years of relevant professional experience in Business Process Management, Business Analysis,

Solution Analysis, Application Management or a comparable role.

 Strong understanding of Customer Service processes, installed-base management, equipment lifecycle

management and service-related master data.

 Experience working with SAP enterprise applications, preferably one or more of the following:

 SAP Enterprise Asset Management or Plant Maintenance

 SAP Customer Service

 SAP Service Cloud / SAP C4C

 Equivalent enterprise service-management solutions

 Experience working in Agile delivery environments and collaborating with cross-functional product or

development teams.

 Demonstrated ability to translate business requirements into practical and scalable digital solutions.

 Strong requirements-gathering, process-analysis and documentation skills.

 Excellent stakeholder-management, facilitation and communication capabilities.

 Strong written and verbal communication skills in English.

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Preferred Qualifications

•  Experience with master data governance and asset-related master data, including:

•  Equipment

•  Serial numbers

•  Functional locations

•  Installed-base records

•  Customer asset structures

•  Knowledge of SAP Field Service Management, SAP Asset Manager, SAP Business Technology Platform or

• SAP Integration Suite.

•  Understanding of APIs, system interfaces and enterprise integration concepts.

•  Experience with requirements-engineering frameworks and process-modelling methodologies.

•  Hands-on experience in user acceptance testing, defect management and deployment validation.

•  Familiarity with tools such as Jira, Confluence, Azure DevOps, Signavio, Visio or equivalent platforms.

•  Experience working with globally distributed teams and stakeholders.

•  Exposure to digital transformation programmes within manufacturing, industrial equipment, engineering or

• Customer Service environments.

• Essential Criteria

• Candidates must have:

•  Proven experience translating business needs into digital processes and solution requirements.

•  Experience with SAP-oriented Customer Service processes and enterprise applications.

•  Strong stakeholder-management and cross-functional collaboration skills.

•  Experience working in Agile product or solution-delivery environments.

•  Fluency in written and spoken English.

• Key Skills and Competencies

•  Business process analysis and optimisation

•  Business and functional requirements management

•  Asset lifecycle and installed-base management

•  SAP Customer Service and enterprise applications

•  Master data management and governance

•  Process modelling and functional documentation

•  Agile and Scrum ways of working

•  User-story and acceptance-criteria development

•  User acceptance testing and solution validation

•  Stakeholder engagement and workshop facilitation

•  Change management and user adoption

•  Structured problem-solving and analytical thinking

•  Cross-cultural and global collaboration