SAP Salescloud V2

Key Responsibilities  Drive the continuous improvement, standardisation and global harmonisation of CRM processes across Sales, Marketing and Customer Engagement.  Support business processes covering lead management, opportunity management, account and contact management, activity management and customer data management.  Support the configuration, testing, rollout and ongoing operation of SAP Sales Cloud Version 2 and related CRM capabilities.  Gather, analyse and challenge business requirements and translate them into process, functional and system requirements.  Prepare business process flows, functional requirements, user stories, acceptance criteria and solution documentation.  Collaborate with Product Owners, Solution Architects, development teams and implementation partners to deliver scalable CRM solutions.  Plan and coordinate functional testing, system integration testing and user acceptance testing.  Support global CRM rollouts, including rollout-readiness assessments, cutover preparation, hypercare and post-go-live support.  Develop user guides, training materials, training concepts and adoption programmes.  Conduct user-training sessions and support business users in adopting new CRM processes and capabilities.  Act as a key point of contact for CRM users and stakeholders.  Support customer data quality, process governance and customer master-data management.  Coordinate requirements related to CRM interfaces and integration with SAP S/4HANA and other enterprise applications.  Monitor system usage, user feedback and adoption levels to identify opportunities for continuous improvement.  Contribute to establishing a standardised, scalable and data-driven global CRM landscape. Required Qualifications  Bachelor’s degree in Business Administration, Business Information Systems, Information Technology, Computer Science or a related discipline.  At least 4 years of relevant experience in CRM systems, business process management, business applications or digital transformation programmes.  Hands-on experience with one or more of the following:  SAP Sales Cloud Version 2  SAP Sales Cloud / SAP Cloud for Customer  SAP CRM  Salesforce Sales Cloud  Microsoft Dynamics 365 CRM  A comparable enterprise CRM platform  Strong understanding of Sales, Marketing, Customer Engagement and Customer Data Management processes.  Experience gathering, analysing and documenting business requirements.  Experience supporting CRM process optimisation and standardisation initiatives.  Experience supporting system rollouts, user training, adoption programmes or process harmonisation initiatives.  Strong analytical, communication and stakeholder-management skills.  Excellent written and verbal communication skills in English. Preferred Qualifications  Direct implementation or rollout experience with SAP Sales Cloud Version 2.  Knowledge of SAP Sales Cloud V2 capabilities, including

Mandatory and Preferred SAP Skills Mandatory  SAP Sales Cloud V2 / SAP Sales Cloud: Practical knowledge of lead-to-opportunity processes, account and contact management, activity management, sales pipeline management and CRM business processes.  CRM Business Process Management: Ability to gather requirements and translate them into user stories, process flows, functional requirements and acceptance criteria.  CRM Testing and Rollout: Experience with functional testing, UAT, defect management, user training, rollout preparation, hypercare and user adoption. Preferred  SAP S/4HANA Integration: Understanding of Business Partner, customer master data and sales-process integration between SAP Sales Cloud V2 and SAP S/4HANA.  SAP Integration Technologies: Exposure to SAP Integration Suite, APIs, OData services, middleware and CRM interface monitoring.  SAP CRM / SAP C4C: Experience with legacy or existing SAP CRM solutions and migration or transition to SAP Sales Cloud V2