AV Monitoring & Automation Engineer

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Rate: 55-65 USD | Experience: N/A | Publisher job id: 10866241

Role Overview

The AV Monitoring & Automation Engineer will be responsible for the implementation and management of advanced monitoring, analytics, and proactive support capabilities specifically tailored for Audio-Visual (AV) operations. This role is critical in ensuring the stability, performance, and efficiency of AV systems through modern monitoring and automation practices.

Key Responsibilities:

Deploy, configure, and manage remote monitoring solutions to oversee the health and performance of AV infrastructure and services.

Develop and implement proactive alerting mechanisms and incident detection strategies to minimize downtime and quickly address issues within AV environments.

Actively support and contribute to automation and self-healing initiatives, aiming to streamline AV operational tasks and improve system resilience.

Integrate AV monitoring data and alerts seamlessly with existing IT Service Management (ITSM) tools and dashboards, such as ServiceNow, for centralized incident management and reporting.

Generate and provide comprehensive Service Level Agreement (SLA) performance insights and reporting to stakeholders, demonstrating the effectiveness and reliability of AV operations.

Required Skills:

Demonstrated proficiency with various monitoring tools and analytics platforms, including specific experience with tools like Splunk.

Solid experience in ITSM integration, particularly with leading platforms such as ServiceNow, to ensure efficient workflow and incident management.

Strong understanding and practical application of automation concepts, including the ability to develop scripts and design workflows for operational efficiency.

Proven capabilities in data analysis and reporting, enabling the extraction of meaningful insights from monitoring data.

Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, or Engineering is required.

• ITIL Foundation certification is preferred, demonstrating an understanding of IT service management best practices.

• Relevant monitoring and tool certifications are also preferred, indicating specialized expertise in specific monitoring technologies.