Lab Systems Support Analyst

Client: TCS | Engagement: Full-time | Work mode: ONSITE | Rate: 40-50 USD | Experience: 8-10 | Publisher job id: 10886488

Role Overview

This role focuses on providing comprehensive support for laboratory computing environments, ensuring the smooth operation of scientific operations through effective IT management and end-user support.

Key Responsibilities:

Manage, configure, and maintain laboratory desktop and benchtop computing environments.

Perform troubleshooting and resolution of hardware, software, operating system, and network-related issues impacting laboratory operations.

Support Windows-based desktop and laptop environments in laboratory and office settings.

Build, deploy, and maintain desktop images and operating systems.

Manage software installations, upgrades, patches, and antivirus compliance.

Support user account administration through Active Directory.

Follow ITIL processes for Incident, Change, Problem, and Request Management.

Escalate complex technical issues appropriately and coordinate resolution with cross-functional teams.

Required Skills:

Experience supporting laboratory instrument computers and laboratory software applications within pharmaceutical, biotechnology, healthcare, or life sciences environments.

Strong experience in desktop support and End User Computing services.

Hands-on experience with: Windows XP, Windows 7, and Windows 10, Microsoft Office Suite, Active Directory, SCCM, Antivirus and endpoint protection tools, Desktop imaging and deployment solutions.

Strong understanding of network troubleshooting and connectivity concepts.

Knowledge of ServiceNow and ITIL-based support processes.

Excellent written, verbal, and interpersonal communication skills.

Strong customer-service and stakeholder management skills.

Qualifications

• Bachelors degree in Information Technology, Computer Science, Engineering, or related discipline.

• Preferred Skills:

• Pharma Lab Benchtop support

• ServiceNow

• Mandatory Requirements:

• Must be willing to work 100% onsite in Watertown, MA.

• Ability to work in laboratory and research environments supporting critical scientific operations.

• Hands-on support role requiring physical presence for equipment, instrument, and workstation support.