Desktop Support Engineer

Client: Entrance | Engagement: Contract | Work mode: ONSITE | Rate: 25-30 USD | Experience: 5 | Publisher job id: Entrance Desk 01

Job Title: Desktop Support Engineer || Hackensack, NJ || Locals only

Role Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction. Key Responsibilities Provide Level-1/Level-2 desktop support for users. Install, configure, and maintain desktops, laptops, printers, and peripherals. Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications. Respond to incidents and service requests within defined SLA timelines. Perform hardware diagnostics, part replacement coordination, and vendor follow-up. Support software installations, upgrades, and patch management. Assist with PC imaging, deployment, and user migrations. Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices. Maintain asset inventory and documentation. Coordinate with L3 teams and infrastructure teams for complex issues. Conduct routine preventive maintenance and health checks on end-user devices. Provide technical guidance and user training when required.

Required Technical Skills Windows 10/11 Administration Microsoft 365 / Office 365 Outlook, Teams, OneDrive Support Desktop & Laptop Troubleshooting Active Directory User Administration SCCM / Intune (preferred) Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft Skills Excellent customer service orientation Strong communication skills Problem-solving and analytical thinking Ability to work under pressure and meet SLAs Team collaboration and coordination skills