Source description
About the role
Client: TCS | Engagement: Full-time | Work mode: ONSITE | Rate: 0-35 USD | Experience: N/A | Publisher job id: 10890480
Knowledge of troubleshooting desktops and printers
Working experience in a warehouse or distribution center
Basic knowledge of network troubleshooting
Knowledge of ServiceNow tool
Train all new onboards on Mckesson knowledge and procedures as well as proprietary software (scale server)
Responsible for troubleshooting, installation, maintenance, and service on designated equipment
Daily routine checkup of all printers (300) and workstations (156) in the warehouse
Provide maintenance and disposal of assets and tracking the inventory of end-user devices
Deploy EUC devices and equipment with the defined SLA
Troubleshoot and fix issues with laptops, printers, and mobile devices
IT Stockroom Management
Respond to customer inquiries regarding technical issues and management of escalations
Handle customer complaints and ensure customer satisfaction during closure
Work closely with the operations team and provide guidance on technical issues and how to avoid them
Provide guidance on how to make operations more efficient from a technological point
More at Prophecy Technologies